Privacy policy

Last updated: 13 September 2026

1. What this policy covers

This policy explains how Get Morocco eSIM uses information when you browse the site, place an order, open a private order page, or contact support.

2. Information we collect

We collect the email address and optional name entered at checkout, order and plan details, payment and provider reference identifiers, eSIM status and usage information, and limited technical or security logs needed to operate and protect the service. If you use the support or plan-request form, we also receive the email and optional name you provide, your topic, optional order number, message, and (for a plan request) your data preference, trip length, travel date, and phone model.

The contact form uses a Cloudflare Turnstile challenge to reduce automated abuse. The challenge token is sent to Cloudflare for server-side verification. We send form submissions through Resend so we can notify our support inbox and email you a receipt. Contact-message text is not written to our application database or operational logs, though the email providers process the messages they deliver.

We do not receive or store full payment-card details. Payment details are entered in PayPal Checkout.

3. Why we use it

We use information to create and fulfil orders, provide installation and usage status, prevent duplicate or fraudulent operations, respond to support and plan requests, send transactional email receipts, maintain security, diagnose failures, and meet legal or accounting obligations.

4. Service providers

Information necessary to complete an order or answer a request is processed by service providers involved in payment, eSIM provisioning, hosting, databases, email delivery, and abuse prevention. PayPal processes payment. eSIM Access and its network partners process the information needed to allocate and operate the eSIM. Resend delivers support notifications and customer receipts; Cloudflare verifies Turnstile tokens submitted with the contact form.

We do not sell personal information.

5. Private order access

The customer order page uses a random bearer token. We store a hash of that token, not the token itself. Anyone with the complete private link may be able to view installation details, so keep it confidential.

6. Retention

We keep information only for as long as reasonably needed for order fulfilment, support, security, accounting, dispute handling, and legal obligations. Retention periods can differ by record type and applicable law.

7. Security

Sensitive eSIM activation information is encrypted at rest. Access is restricted to operational needs. No online service can promise absolute security, so you should also protect your email account and private order link.

8. Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, or objection. Some order records may need to be retained for legal, fraud-prevention, or accounting reasons.

9. Contact

For a privacy question or request, email [email protected]. Do not include activation codes, card details, or passwords.